Order Cancellation and Return & Refund Policy
TERMS OF CANCELLATION
1. You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the Customer Support and request for order cancellation. However, in case the delivery is attempted, you may reject the delivery.
2. The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Aanand Retail to you from time to time.
3. On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.
TERMS OF RETURN AND REFUND
All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.
CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach out to us on the below contact details:
Call us at: 7371917005/6 8271801899
RETURN TIMELINE AND CONDITIONS
| Category | Return Policy |
|---|---|
Home & Kitchen ( Prayer & Spiritual Needs, Mops, Brushes & Scrubs, Furnishing, Umbrella, Raincoat, Stationery, Toys, Games & Fitness, Kitchenware, Dining ) | 7 Days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing. In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
Grocery | Non- Refundable Only Returnable Raising a request for resolution beyond 7 days of order delivery will result in your request being rejected. |
Home and Kitchen | Non-Returnable Raising a request for resolution beyond 7 days of order delivery will result in your request being rejected. |
Home Decor- Decorative Stickers( Wall Stickers ) Home Fragrance ( Incense Sticks, Scented Candles, Scented Oils ) | Non-Returnable |
Electronics | Non-Returnable Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu) | Non-Returnable Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts ) | Non-Returnable Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
Disposable ( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins, Cling Film, Garbage Bags, Aluminium Foi ) | Non-Returnable Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected. |
Snacks ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring ) | Non-Returnable
Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water ) | Non-Returnable/Non Refundable you may contact Our customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
Beauty & Personal Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming Tools and Accessories ) | 7 Days Returnable/Refundable
Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
